Besides giving a 110% price protection, free shipping, AND free return shipping, this is why I love to buy from Zappos.com. Check out their warehouse and facilities - it's fantastic!
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At Zappos.com, their goal is to provide the very best service and the very
best selection.
Internally, they have a saying: "We are a service company that happens to sell shoes. (And handbags.)" | 
Currently, they are running a 280,000 square foot facility in
Shepherdsville, Kentucky. Their inventory includes over 1.9 million pairs
of shoes and handbags!
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They believe that the ability to ship their customers' orders quickly,
efficiently and accurately is key to their success. Because of this, they
have invested a significant amount of resources into running their own
Fulfillment Center (FC).
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Although Zappos.com's corporate offices are in Henderson, Nevada,
their Fulfillment Center is in
Shepherdsville, Kentucky because its central location allows Zappos to
reach more customers more quickly.
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Every morning, several trucks arrive to drop off merchandise from their
vendors. On an average day, they receive and process about 20,000 pairs of shoes, handbags, and accessories.
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After processing, each item is assigned a home on one of the many
shelves of their Fulfillment Center, but they know it won't stay there for
long! | ||
Zappos.com's talented team of in-house photographers immediately shoots
every new style of shoes or handbags that they receive because
they know their customers are waiting for them!
They photograph almost every item from at least 6 different angles.
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Once the shoes and handbags are placed on the shelf, they are
immediately available for purchase on Zappos.com.
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Currently, Zappos.com ship out an average of 17,500 items each day.
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Each order is carefully packaged by a team member, then sealed and
prepared for delivery.
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When it comes to shipping, each and every Zappos.com team member
understands the importance of speed and accuracy.
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Customers that choose their FREE standard shipping receive their
orders within 4-5 business days.
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In appreciation of their hard work, Zappos.com provides free
lunch, snacks, and drinks to our team members every day.
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In order to better serve their customers, Zappos.com will be moving to a brand
new facility in late 2006.
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